Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from xirixo. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (303) 486-3772. You will receive instructions on how to return your item to our address: 3065 Southeast Highland Street, Denver, Colorado 80244, United States.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].

Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Contact Information

For any questions regarding our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (303) 486-3772
• Address: 3065 Southeast Highland Street, Denver, Colorado 80244, United States